cropped-ABrj-final-logo.pngVOLUME 5 , ISSUE 12 Dec-2016

1) Effect of Outsourcing Typologies on Organizational Performance of Small and Medium Enterprises in Kenya.
Author Details: Lagat Dorcas C.

The study determined
the effects of Business Process Outsourcing on SME performance, effects of knowledge Process Outsourcing on SME performance. The study was guided by Resource-based View, Agency Theory, and Transaction cost Theory.This study used a combination of cross sectional and explanatory research design using a sample size of 440 SMEs. This study deployed the use of a questionnaire as a data collection technique. Descriptive statistical procedures including frequency distributions; means, standard deviation multiple regression, and correlation as a form of inferential statistical analyses were used to test hypothesis respectively.Study findings showed that business process outsourcing and knowledge Process Outsourcing have a positive effect on SME performance. It is, therefore, necessary for SMEs to outsource so as to cut on costs, focus on core business, secure business flexibility, and develop core competencies, inimitable resources and capabilities within the firm. There is a need for SMEs to embrace business process outsourcing in order for SMEs to improve their performance.
Keywords: Business Process Outsourcing, Knowledge Process Outsourcing, Small and medium enterprises, Performance
[Download Full Paper] [Page 01-14]
2) Market Development Strategies for Vietnamese Pepper in Foreign Markets.
Author’s Details: (1)Tran Phi Hoang, Industrial University of Ho Chi Minh City, Vietnam: Corresponding author, (2)Vo Huu Khanh, Industrial University of Ho Chi Minh City, Vietnam (3)Nguyen Thi Thanh Phuong, Van Hien University of Ho Chi Minh City, Viet Nam (4)Nguyen Son Tung, Nguyen Tat Thanh University, Vietnam.

The study results are to analyze the factors affecting market development strategies for Vietnamese pepper in foreign markets. The qualitative and quantitative research methods are performed to survey 109 managers and professionals working in the field of exporting pepper in Ho Chi Minh City and Vietnamese Highlands in workshops on solutions for Vietnamese pepper industry happening in 2016. The study results show that market development strategies for Vietnamese pepper influence by the following 04 elements: (1) Quality Management, (2) Trade Barriers (3) Supply Capacity, and (4) Promotional Policy. Based on study results, solutions are proposed to improve market development strategies for Vietnamese pepper in foreign markets in the future.
Keywords: Pepper, consumption, competitiveness, competitive strategy, quality management, and Vietnam.

[Download Full Paper] [Page 15-24]
3) The Impact of Perceived Value to the Purchasing Decisions of Consumers for Natural Cosmetic Products: A Study on “M White” Natural Cosmetic Brands of D.O PRO Joint Stock Company in Vietnam.
Author’s Details: (1)Tran Phi Hoang, Industrial University of Ho Chi Minh City, Vietnam: Corresponding author(2) Nguyen Minh Tuan, Industrial University of Ho Chi Minh City, Vietnam (3) Vo Huu Khanh, Industrial University of Ho Chi Minh City, Vietnam (4)Le Minh Duc, D.O PRO Import and Export Joint Stock company, Vietnam.

Abstract: The study results were conducted to identify and analyze the impact of perceived value to the purchasing decisions of consumers for M White natural cosmetic products of D.O PRO Company in Vietnam. The research results showed that there are 04 factor groups influencing perceived value to the purchasing decisions of consumers for M White natural cosmetic brands as following: Expectations, perceived quality, image and price which are base for D.O PRO natural cosmetics company to have strategy to enhance the percieved value of consumers for M White natural cosmetic products in the future.
Satisfaction, purchasing behavior, purchasing decisions, perceived value, natural cosmetics, Vietnam
[Download Full Paper] [Page 25-33]
4) Relationship between E-Banking Service Quality and Customer Satisfaction in Commercial Banks in Jordan.
Author’s Details: (1) Basel J. A. Ali –Ph.D. Student, School of Business Innovation & Technopreneurship, and University Malaysia Perlis (2) Dr. Wan Ahmad Wan Omar-School of Business Innovation and Technopreneurship, University Malaysia Perlis, Malaysia

The aim of this study is to examine the relationship between e-banking service qualities on customer satisfaction in the commercial banking industry in Jordan. Partial least squares structural equation modelling (PLS-SEM), adopted to analyse the casual relationships between exogenous variables and endogenous variable. The model was developed and later tested by using the Partial Least Square (smart PLS) procedure on data collected from a survey that yielded 107 usable questionnaires. The findings demonstrated that efficiency of online service quality and Responsiveness of online service quality have significant and positive influence on customer satisfaction in the commercial banking industry in Jordan. The findings imply that the relationship of the efficiency of online service quality and Responsiveness of online service quality on customer satisfaction could lead to commercial banks’ profitability.
: E-service quality, Customer satisfaction, and dimensions of service quality.
[Download Full Paper] [Page 34-42]
5) Role, Challenges and Benefits of Electronic Banking service in Jordan.
Author’s Details: (1) Basel J. A. Ali-Ph.D. Student, School of Business Innovation & Technopreneurship, University Malaysia Perlis (2) Dr. Wan Ahmad Wan Omar-School of Business Innovation and Technopreneurship, University Malaysia Perlis, Malaysia
Electronic banking is a carrier that permits clients to access and carry out economic transactions on their financial institution debts from their web enabled computer systems with net connection to banks’ web sites any time 24 Hours. Jordan remains in the early levels of E Banking growth and development. Adjustments in technology and way of life in last the decades have modified the face of Banking. The most significant reason of this article is to explain the major issues and challenges inside the development in the on-line banking industry in Jordan.
E-banking, challenges, Benefits of E bank and types of electronic banking.
[Download Full Paper] [Page 43-46]
6) Examining Factors Affecting the Growth of Horticulture Sector in Kenya (Case Study of Rarieda District a long Lake Victoria).
Author Details: Kennedy Danga

This study based its findings on population of 681 farmers. The researcher opted for 10% of accessible population to facilitate a concise sample size which was belief to be more accurate for collecting the required information. Thus, 68 farmers of the accessible respondents were drawn to represents the entire population. The instrument used to collect data was questionnaires which were self-administered. Research findings were; majority of the respondents were age
45 and above. Secondly, majority were form four levers and primary school dropout, this was attributed by lack fee to proceed to next level of education. Thirdly, majority of respondents strongly agreed that lack of credited facilities, initial capital to enable farmers make use of unutilized land, lack of ready market and lack of basic farming knowledge hindered horticultural growth in Kenya. On the other hand, majority of respondents strongly disagreed that perception and non lucrativeness affect horticulture growth. Recommendations made were Government should offer incentives to youth and women to encourage them to practice horticultural farming so that agriculture should not be left in the control of the older and aging farmers. Government and Non-Governmental Organization should offer incentives programme e.g. offering capital and credits facilities so that farmers can invest in agriculture and buy modern farming technology. To solve the problem of lack of ready market, both national and county governments should ensure that all farmers can access information of the market in foreign country and local. The country
government should established processing plant to deal with excess surplus of farm products and do value addition of those products. Lastly, both governments should introduce a policy where land should not lie idle especial in areas where horticultural can be practised and provide initial capital for farmers so that they invest and start farming on those idle lands.
Keywords: economic constraints factors, social constraints factors, environmental constraints factors, horticultural farming, modern horticulture technology
[Download Full Paper] [Page 47-67]
7) Factors Affecting Consumers Buying Behavior in Supermarkets.
Author’s Details: (1)Prof.Rizwan Fareed-University of Gujrat, Lahore Pakistan (2)Prof.Muhammad Bilal Tariq, University of Gujrat, Lahore Pakistan (3)Prof.Rabia Mian-Superior University Lahore Pakistan (4)Naeem Ud din-CIMS Lahore Pakistan (5)Waqar Hassan-University of Lahore Pakistan
The present study was an effort to explore the factors affecting consumers buying behavior in supermarkets. Since the retail industry is developing and changing with the sharp move in shopping patterns and it is also observed shoppers are becoming more imperative for the retailers. Previous studies in Pakistani supermarkets considered only preferential attributes and conveniences but the present study investigates all the major factors affecting shoppers’ buying behavior including store association, awareness, perceived quality, conveniences, product assortments, employee’s services, perceived price with the mediation of store loyalty. Questionnaire was used for collecting the data from the 420 shoppers out of which 375 responses were usable with 89.29% response rate. The results of the study revealed that all these factors having significant positive relation with purchase intention with the mediation role of store loyalty. Furthermore, the results of the study can also be used as relevant guidelines for developing superstore formats. This study also suggests retailers, managers, entrepreneurs and business owners to consider these factors and their relationship with the purchase intention of consumers which h will affect the overall profitability of the business. Moreover the practical and theoretical implications of the study were also discussed for adding value in the existing body of knowledge.
Keywords  Consumer buying behavior, perceived quality, Perceived price, Store association, Store loyalty
[Download Full Paper] [Page 68-74]
8) Factors Effecting Entrepreneurial Intentions in Pakistan.
Author’s Details: (1)Muhammd Asif-University of Punjab Lahore Pakistan – (2)Rizwan Fareed-University of Gujrat, Lahore Pakistan-(3)Muhammad Bilal Tariq-University of Gujrat, Lahore Pakistan – (4)Rabia Mian-Superior University Lahore Pakistan – (5)Naeem Ud din-CIMS Lahore Pakistan – (6)Zaman Haider-Manager NCBA WCC Lahore Pakistan

this is the time of economic crises faced by almost every country of the world. Therefore, all are in a race to overcome such crises and to establish a smooth economy. Western countries are very much successful in this mission with the help of their established systems. One of the tool which is undoubtedly indispensable for economic growth is entrepreneurial activities. Hence, it has established roots in developed countries but as far as developing countries are concerned they are still suffering to reach that place. Entrepreneurship is considered to be a strong contributor in economic growth of any country. The world has started to realize its importance and therefore adopting multiple new methodologies in order to enhance entrepreneurship.  According to Drucker (2002), entrepreneurship is an act that can be learned from systematic analysis of opportunities prevalent in the environment through experiential learning.
[Download Full Paper] [Page 75-88]
9) Use of Kaizen for Quality Enhancement in Business-A Cost-cutting Tool.
Author Details: Zeb Jan-Dean Management Sciences -Army Public College for Management and Sciences -Khadim Hussain Road, Rawal Pindi

This research paper has taken up the correlation study of three different HRD interventions with the quality of output in business process. These HRD interventions include Employee adaptation process, Continuous Skill up-gradation using team learning and guidance by coworkers. The process waste in activities has been taken up as a moderator that boosts up the cost of maintaining quality in output. In order to cut down the cost of maintaining quality process waste should be eliminated and Kaizen approach should be used in HRD strategies.
This research has applied Poornema’s(2003) Model of Kaizen approach i.e individual orientated Kaizen, group oriented Kaizen and management oriented Kaizen, to HRD(adaptation and Skill up-gradation) in order to introduce quality in business on sustainable basis. It is a secondary that attempts to establish the proposed model through analysis of two case studies taken from two different industries.
The final part of the paper suggests certain recommendations including frequent orientation of the managers, eliminating process waste and rotation of the team members for learning and adaptation purpose, as a solution to the cost problem associated with maintaining quality as a norm.  
Keywords: Quality, Kaizen, Employee adaptation, Employee orientation, HR process waste
[Download Full Paper] [Page 89-96]
10) The Nigerian State and the Quest for Restructuring: Implications for Democratic Consolidation.
Author’s Details: (1)Osegbue, Chike Ph.D-Department of Political Science-Chukwuemeka Odumegwu Ojukwu University, Igbariam Campus Anambra State, Nigeria (2)Madubueze, Madumelu H. C, Department of Public Administration- Chukwuemeka Odumegwu Ojukwu University, Igbariam Campus Anambra State, Nigeria (3) Nwokike, Chidi. E, Department of Public Administration Chukwuemeka Odumegwu Ojukwu University, Igbariam Campus Anambra State, Nigeria

This study examined the current challenges facing federalism in Nigeria and how it had hampered unity and development. The origin of federalism in Nigeria was traced to Littleton constitution of 1954, which bestowed on regional governments powers to generate and utilize funds at their own discretion and then pay royalties to the central government. During this period (1954-1969), each region was economically viable and was able to develop at their own pace. However, the problem with Nigerian federalism started when the military intercepted the first republic and introduced centralized federalism characterized with greater allocation of source of generating revenue to the central government, ethnic rivalries, secession threat, minority agitations, corruption and demand for state creation. All these problems had their roots on wrong application of the principles of true federalism. Based on these problems, this paper proffered redistribution of powers to enable each federating unit operates and develop independent of central government. Also, to redress structural imbalance that has encouraged sectional dominance and over dependence on the federal authority for revenue. To achieve that, the paper used thematic analyses as information were generated through the secondary sources. The paper found amongst others that, federalism in Nigeria exists only in paper and not in reality. We therefore, recommend for a total restructure of the entire geographical locations so as to accommodate the dissent tribes that is today, clamoring for independence.
Federalism, Democratic Consolidation
[Download Full Paper] [Page 97-104]