Measuring Satisfaction of Customers Regarding Islamic Financing of Meezan Bank Limited


Shazila Andleeb ,

Download Full PDF Pages: 22-31 | Views: 857 | Downloads: 202 | DOI: 10.5281/zenodo.3446031

Volume 7 - March 2018 (03)


PURPOSE: The purpose of this research paper is to examine analyzing and outlining the customer satisfaction level with regards to their perception about the Islamic banking system. The main purpose is to eliminate the problem related to banking industry and to determine its rights and duties to satisfy customers.

DESIGN OR METHODOLOGY: This paper is set out according to the principle instruments and designed fior measuring the customer satisfaction for Islamic banking and its related bodies. The analysis of the islamic system is basically organized on the basis of banking system for measuring customers towards Islamic banking system and its shariah complaint rules and regulations.

FINDINGS: All across the rights for customers is being considered as a lawful and constitutional concerned nationally and internationally. The findings also suggest the significance of customer rights and the conceptual frame work for measuring  human rights effect the implementation. The paradiagm of this research and its  rights are effectively translated into developed banking system for increasing Islamic industry for banking as a whole.
RESULTS:. Primary data are collected through survey, questionnaire and observation and secondary data are collected through  books , articles , research papers , journals , literature , published material , other sources , print media article collection , magazines , newspapers , published electronic services , e-journals , websites , weblogs , unpublished general records , government records health education and census data , public and private sector records and retrospective information.
CONCLUSION: In short the conclusion is that the wave of market economy downturn has a greater strength into its own self financially and the research study proofs that conducting the research study is crucial and beneficial towards the societal developmental factors like customer satisfying measurements.
The required research is not enough for the measuring the customer satisfaction as a whole or specifically the example of effectiveness about the rights of customers and their satisfaction regarding Islamic banking system


Customer, Satisfaction, Rights, Banking


          i.        “An assessment of the Indian housing finance system: crucial perspective. “Journal of business and management 5, 5 (2013): 12-24

ii.      Abt. Associates inc. 2013 targeting housing production subsidies abt. Associates inc.,3(5) , pp. 1-30.available at (Accessed : 13th august ,2013)

iii.    Ahmad, K. (2000). “Islamic Finance and Banking: The Challenge and Prospects”, Review of

iv.     Ahmad, N. and S. Heron (2002) “Perceptions of Malaysian Corporate Customers towards

v.       Ahmad, Z. (1984). Concept and Models of Islamic Banking: An Assessment. Seminar on

vi.     Alaghbari, Mohr. Rizal A. Kadar, Aziza Salem and Ernawati, W. (2007). The significant factors causing delay of building construction projects in Malaysia. Engineering, Construction and Architectural Management, 14(2), 192-206. Retrieved from

vii.   Alam, Dr.S.M (2007), Emerging Middle Class Enjoying Consumer Financing Facility. Pakistan & Gulf Economist, XXVI (44), pp. 24-25, Islamabad.

viii. Al-Zuhayli, W. (2003) Al-Fight Al-Islamic we Adillatuh (Financial Transactions in Islamic Jurisprudence). Translated by Mahmud A. El-Gama. Beirut: Dar al-Feral al-Mouser.

ix.     Arnett, R. and M. Igarashi (2000) Rent control, mismatch costs and search efficiency, Regional Science and Urban Economics, 30, 249-288.

x.       Australian Bureau of Statistics (2009).Australian Demographic Statistics (Cat. No.3101.0). Canberra, Australian Bureau of Statistics

xi.     Australian Government Child Support Agency (2002). Me and my kids: Parenting from a distance. Canberra, Australian Government Child Support Agency.

xii.   Australian Government Publishing Service. (2001). "Australian Standard Geographical Classification."

xiii. Australian Institute of Health and Welfare (2005).Indigenous housing indicators. Canberra, Australian Institute of Health and Welfare.

xiv. Australian Taxation Office (2001) "Zone Rebates." Retrieved 1 May 2007,

xv.   Babcock, B. and A. Beer (2000). Home Truths: Property Ownership and Housing Wealth in Australia. Melbourne, Melbourne University Press.

xvi. Bekkers.R and Wiepking.P. (2007) Generosity and philanthropy: a literature review [online] available at  [accessed: 17,may 2014]

xvii.                       Butt, K. (2005), Consumer Financing a risky ball game, Pakistan & Gulf Economist, XXIV (44), pp. 13-16, Lahore.

xviii.                     Drivakis, D. 2013. literature.Cockbum.C. (1 971)'Construction in overseas development, Ekistics Vol. 31, No.186, p.347- 52, 31 (186), pp. 347-352. Available at: [Accessed: 4th July, 2013].

xix. ENGLUND, PETER. “The choice of methodology for computing housing price indexes: comparison of temporal aggregation and sample definition “journal of real estate finance and economics”, 19, 2 (2013):1-5

xx.   Hausa, S (2007), “The Debt-Trapped Consumers”, Dawn News Paper, viewed 18 February 2008,

xxi. 1879. David Genesee at IDEAS, [online] Available at [Accessed Date: 14th august, 2013].

xxii.                       Hubert, F. (1998), Private Rented Housing in Germany, Netherlands Journal of Housing and the Built Environment Vol. 13(3), and S. 205-232

xxiii.                     Hubert, F. (1999), Optimal Finanzkontrakte, Investitionspolitik und Wettbewerbskraft, Studies in Contemporary Economics, Physical/Springer, Heidelberg

xxiv.                      In Economic Models for Housing Markets, Journal of Economic Literature Review,

xxv.                        Islamic Banking Products and Services”, International Journal of Islamic Financial Services, 3(4)

xxvi.                      Islamic Economics, 9, pp. 57 – 82.

xxvii.                    Islamisation of Banking, Karachi, Pakistan.

xxviii.                  Kazmi, S. H. (2007). The Growing Market of Consumer Finance. Pakistan & Gulf Economist, XXVI (44), pp. 12-13, Karachi.

xxix.                      Need, U (2007), “Consumer banking”, Net Express Online, viewed 19 February 2008,

xxx.                        Said, A.B. (2003), “Consumer Finance: What are its chance of Success”, Pak & Gulf Economist, viewed 27 February 2008,\

xxxi.                      Sharif, M (2007), “Trends in Consumer Finance”, Jang News Paper, viewed 26 February 2008, 03-12-2007/p6.htm

xxxii.                    Shodhganga “review of literature” 2013 web (Accesses: 13 August, 2013) (ByNaik1981) vol. 2 and according to J.P. Ash 2011 volume 3 “housing is a growing problem but it is not static “(Year book 1997)

xxxiii.                  Smith, Lawrence B.; Rosen, Kenneth, T.; fall, George (1988) Recent Developments

xxxiv.                  Vol. XXVI (March), pp. 29–64 Veronica Cacadu Warnock and Francis E. WarnockJournal of Housing Economics, 2008, vol. 17, issue 3, pages 239-251

xxxv.          n. p. Housing Challenges for the 21st Century. [Online] Available at: [Accessed: 4 Jul 2013]

Cite this Article: