Quality Of Healthcare -Especially Patients’ Waiting Time- In The Emergency Department At Al Husain Medical City

Author(s)

Dr. Mohamad Shehada ,

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Volume 6 - March 2017 (03)

Abstract

The objective of this paper is to investigate and clarify the actual time patients wait in the emergency departments before a physical check up is made. Some of the reasons might include overcrowding, limited staff, or the slowness and carelessness of the healthcare personnel.In this paper, we aim to explore this issue in more depth using an actual and well-known hospital, Al Husain Medical Hospital. We investigated the existence of this quality issue in the Emergency Department at Al Husain Medical City hospital in Amman/Jordan. Data was collected using the official records of the Emergency Room of the actual time patients’ spent there for two random days, and a questionnaire that was designed and distributed to a random sample of 50 patients with the help of the quality department at the hospital. Inferential statistical analyses with different tools were used to display the data. In this paper, it was found that the waiting time at the emergency department at Al Husain Medical City was not up to customers’ expectations. 

Keywords

Quality, Health Care, Emergency Department, Overcrowd, Patients, Treatment. 

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